Real change means more than a Heisenberg T-Shirt*
It is the end of 2006 and the beginning of 2007 which is a popular time to take stock and think about what we might want to do differently in the coming year? When we are growing up we have many well...
View ArticleCRM as a Process Platform
Welcome to the second in a series of posts on CRM* (*Customer Relationship Management) made simple. Each post on the topic is in response to questions I have been asked as a specialised CRM consultant...
View ArticleWhat to Look for in CRM Strategy
It may sound obvious, but not every CRM project has a plan or strategy in place. Sometimes a business will ask its IT guys to implement a CRM program (they mean an application) when they should really...
View ArticleCRM is not a magic bullet
Many organisations still see CRM systems as some kind of magic bullet. Some vendors even oversell the features of their software when everyone knows that the benefits to customers, staff and owners...
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Some Conclusions on Peak Oil – Urgency Needed
Over the past few weeks I have tried to summarize the peak oil debate as best as I can given that it is complex and highly pertinent. Never before have we faced such a large impact on so many sectors...
View ArticleNZ Energy Strategy
The latest version of the New Zealand Energy Strategy to 2050 was released at 11am on Thursday October 11th. The full document is available for download (as a 112page PDF document) over at this...
View ArticleCustomers in the Middle
As often happens the last post on customer service prompted a flurry of emails. Thanks to Philip for the ideas in this extended sequence as quoted below. In effect a guest post… “Churn is a well known...
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